Legal Information:

The present Website www.casacosy.fr (hereinafter referred to as “the Website”) is published by the limited liability company Casa Cosy, with a capital of 5,000.00 euros, registered with the RCS of Saint-Nazaire under number 834 080 988, whose registered office is located at 2, Rue du Croisic, 44510 Le Pouliguen, represented by Mr. Romain Confais, in his capacity as manager (hereinafter referred to as “CASA COSY”).

Phone number: 02.40.42.30.65 Email address: contact@casacosy.fr

Publishing Director: Mr. Romain Confais, in his capacity as manager of the company CASA COSY.

VAT number: FR33834080988

Hosting: The company OVH, SAS with a capital of 10,059,500 euros, whose registered office is located at 2 rue Kellermann – 59100 Roubaix – France, RCS Lille Métropole 424 761 419 00045, SIREN number 424 761 419 represented by Mr. Octave KLABA, in his capacity as Chief Executive Officer.

Phone number: 0820 698 765.

Contact Form: https://www.ovh.com/fr/support/

Article 1: General Provisions

The general terms and conditions of sale and the special conditions constitute an integral part of the sales contract, the overall acceptance of which is mandatory before the conclusion of any sale.

The reservation request implies acceptance of these terms of sale and full and unconditional acceptance of their provisions.

The terms used herein with a capital letter without having been previously defined have the meaning given to them below:

“Hotel” refers to the Casa Cosy hotel.

“Hotel Website” refers to the website dedicated to the Hotel accessible at the following address https://www.casacosy.fr.

These general terms and conditions of sale apply in particular to sales transactions concluded by the Casa Cosy Hotel with private or professional customers and to services provided by the establishment under an accommodation contract concluded with the customer, the contract and the GTC forming an inseparable whole. In the event of a contradiction between the provisions of the GTC and those of the contract, the provisions of the contract alone shall apply.

These general terms and conditions of sale apply to all reservations made via the internet, through our booking platform, by telephone or by mail (email or postal).

The customer is the company signing the accommodation contract. The beneficiary is the natural person who benefits from the services reserved under the accommodation contract.

They govern all the necessary steps for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the sales conditions of the reserved rate accessible on our booking platform.

These general terms and conditions of sale can be consulted by the customer on the hotel’s website to allow him to make his reservation. Any reservation therefore implies from the customer the full and unconditional acceptance of these conditions to the exclusion of any other document such as a brochure, commercial documents, etc.

Article 2: Capacity

The customer acknowledges having the capacity to contract, that is to say, to have reached the legal majority and not to be under guardianship or trusteeship.

Article 3: Reservation

1. The prices relating to the reservation of services are indicated before and during the reservation.

2. The prices indicated are per room for the number of person(s) and the selected date(s).

3. The prices are confirmed to the customer in TTC amount, in the commercial currency of the hotel, and are valid only for the duration indicated on the site.

4. All reservations, regardless of their origin, are payable in Euros.

5. Unless otherwise stated, additional services (breakfast, etc.) are not included in the price.

6. Prices include the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the date of billing.

7. Any modification or establishment of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of billing.

8. Rates may be increased by various taxes depending on the cities/countries. The Client undertakes to pay the various taxes, without any dispute with the Casa Cosy Hotel.

9. A reservation is validated after verification of the communicated credit card. A pre-authorization file for the amount of the 1st night will be opened and closed after the departure of the customer.

Article 4: Cancellation Conditions

1. It is reminded to the customer, in accordance with the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-20 of the Consumer Code.

2. The sales conditions of the reserved rate specify the cancellation and/or modification conditions of the reservation.

3. Reservations with prepayment cannot be modified and/or cancelled. Amounts paid in advance, such as deposits, will not be refunded.

4. When the sales conditions of the reserved rate allow it: cancellation or modification of the reservation can be made directly with the hotel, whose email address and telephone number are specified on www.casacosy.fr

5. In the case of a modifiable or cancellable offer, the customer must inform the hotel 72 hours before his arrival scheduled at 3:00 PM, which corresponds to the time of availability of his room. In the case of a request for modification or cancellation not respecting this deadline, the hotel will charge the customer, as a lump sum compensation, for the amount of the first two nights on the credit card given as a reservation guarantee.

6. In the event of an interrupted stay (early departure), the customer will be required to pay for the entire reservation.

7. Unless expressly stated otherwise, rooms are available from 3:00 PM on the day of arrival and the customer must vacate the room before 11:30 AM on the day of the end of the reservation. Otherwise, he will be charged an additional night.

8. In the event of a reservation cancellation by the Hotel, the customer will be refunded twice the amount of the deposit he has paid, as compensation.

Article 5: Payment Terms

Payment for all services will be made directly to the hotel (except for bookings with prepayment at the time of reservation).

1. The customer provides their bank details as a guarantee for the reservation, unless otherwise specified or under special rates, by credit or private bank card (Visa, Mastercard, American Express), indicating directly, in the designated area (secured by SSL encryption), the card number without spaces between the digits, as well as its expiration date and the visual cryptogram.

2. Payment will be debited at the hotel during the stay, except in the case of special conditions or rates where payment will be debited at the time of booking (online prepayment on certain rates). This prepayment is termed a deposit.

3. In the case of a rate subject to online prepayment, the advance payment, referred to as a deposit, will be debited at the time of booking.

4. The tourist tax is not included in the reservation price. Its amount will be communicated at the time of booking and is payable for all adult guests (except for individuals eligible for exemptions as defined by the Cap Atlantique community). It is to be paid directly to the hotel upon invoicing.

5. In case of no-show (reservation not canceled – guest not present), the hotel will charge the customer, as a flat-rate indemnity, the total amount of the stay on the credit card provided as a reservation guarantee.

6. The credit card used for prepayment or reservation may be requested by the reception upon arrival at the hotel.

7. The hotel accepts payment by credit card (Visa, Mastercard, and Amex), ANCV holiday vouchers, or cash but does not accept checks.

Article 6: Displacement

1. In case of force majeure, exceptional events, or technical problems in the hotel making the guest’s stay impossible, the hotel will make every effort to find alternative accommodation, if possible in a hotel of the same category or higher. Displacement costs (tariff supplement) will be covered by the hotel.

2. Hôtel Casa Cosy cannot be held responsible towards the client in case of non-performance of its obligations resulting from a force majeure event. Events considered force majeure or fortuitous are those commonly recognized by French jurisprudence.

Article 7: Hotel Stay

1. The hotel is accessible to any individual. The number of persons occupying the room must not exceed the one specified for the respective room type, including babies and children under 3 years old, and the number indicated on the reservation contract. The number of nights stayed must not exceed the one specified in the contract. The management reserves the right to deny access to rooms to unregistered persons. Any additional night will require a new reservation based on hotel availability.

2. In accordance with French regulations, the customer will be asked upon arrival at the hotel to present an identity document to verify their origin, as well as those of accompanying persons. If the customer is of foreign origin, they must complete a police form.

3. The customer agrees and undertakes to use the room responsibly. Any behavior contrary to morality and public order will lead the hotelier to ask the customer to leave the establishment without any compensation or refund if payment has already been made.

4. The customer will be held responsible for any damage, degradation, or vandalism that may occur due to the occupation of the premises and/or due to the participants and/or staff under their responsibility, as well as damages resulting from the use of the Internet network such as data loss, viruses, service interruption.

5. Keys and access codes are provided upon arrival at the establishment. In case of late arrival outside reception hours, specific instructions will be provided for their retrieval.

6. Pets are not allowed on the premises.

7. The hotel is entirely non-smoking. A smoking area is located in the hotel garden.

In case of non-compliance, the hotel will charge the customer a cleaning fee of 70 euros to the credit card provided as a reservation guarantee.

8. Room equipment: The layout, furnishings, and equipment of the room may not be modified in any way. It is also prohibited for the resident to move any furniture or accessories belonging to the hotel or to bring additional equipment into the room.

After departure: Any property belonging to the Hotel and not returned will be immediately invoiced at the replacement rate for the hotel.

9. Maintenance and repairs: Cleaning is provided daily and after departure. If you require other arrangements, please inform the reception. The resident is prohibited from carrying out repairs themselves. In case of stains on furniture, carpets, or rugs, they must contact the hotel reception.

10. Premises inspection: Hotel staff may access the rented room to check the condition, ensure proper functioning of the facilities, carry out repairs, renovations, or transformations at any time.

11. Use of common areas: The resident will not clutter, temporarily or permanently, the common areas of the establishment with any objects (bicycles, luggage, garbage bags, etc.).

12. Insurance and personal belongings: The room and its furniture are insured against fire, water leaks, burglary, and breakage of glass. Customers’ personal belongings and valuables are not covered by this insurance. The hotel strongly recommends that customers insure themselves and the individuals traveling with them, all baggage, belongings, and valuables against loss or theft. Civil liability insurance is also recommended for each individual.

The customer must inform the establishment of any damage they may have caused. They are responsible for all damages caused by them and undertake, in case of damage to the premises made available (room, common areas such as garden, lounge, sanitary facilities), to bear the costs of restoration.

13. Forgotten items: Items left or abandoned may be sold under the conditions provided by the law of March 31, 1896. If the customer requests the return of their items by parcel or mail, it must be done with tracking and insurance for valuable items. Shipping will be done after the customer pays the shipping costs.

Article 8: Applicable Law and Disputes

1. Claims: any claim must be addressed by registered letter with acknowledgment of receipt to Hôtel Casa Cosy – 2, Rue du Croisic – 44510 Le Pouliguen, no later than 15 days after the departure date. After this period, no claims will be considered.

2. Mediator: In accordance with articles L.616-1 and R.616-1 of the Consumer Code, our company has established a consumer mediation mechanism. The selected mediation entity is: Médiation Tourisme et Voyage. In case of dispute, the consumer can submit their complaint on the website: www.mtv.travel

or by postal mail by writing to: Médiation Tourisme Voyage – BP 80303 – 75823 PARIS CEDEX 17

3. Applicable Law and Competent Jurisdiction: in case of dispute between the professional and the consumer, they will endeavor to find an amicable solution.

In the absence of an amicable agreement, French law shall apply exclusively.

The cancellation of a clause of these general conditions will not affect these general conditions as a whole. The order implies the full and unconditional acceptance by the customer of these general conditions, which prevail over any other conditions.

All disputes relating to the interpretation and performance of this contract shall be under the exclusive jurisdiction of the commercial court of Saint-Nazaire.

Article 9: Responsibilities

1. Although every effort is made to ensure that photographs, graphical representations, and texts reproduced to illustrate the hotel provide as accurate a preview as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations. The customer cannot claim any complaints for this reason.

2. Hôtel Casa Cosy cannot be held responsible for the non-performance or improper performance of the reservation in case of force majeure, acts of third parties, acts of the customer, or acts of its partners, such as internet network unavailability, inability to access the website, external intrusion, computer viruses, or unauthorized prepayment by the cardholder’s bank.

3. Hôtel Casa Cosy shall not incur any liability for indirect damages resulting from these terms, including loss of business, acts of third parties, acts of the customer, or acts of its partners.

4. The hotel declines all responsibility for noise and disturbances of any kind that are beyond its control or that are not located in the rented room.

5. Hyperlinks mentioning the name Hôtel Casa Cosy may refer to websites other than www.casacosy.fr, for which the latter disclaims all responsibility for the content of these sites and the services offered.

6. Any irregular, ineffective, incomplete, or fraudulent reservation or payment due to the customer will result in the cancellation of the order at the customer’s expense, without prejudice to any civil or criminal action against the latter.

7. Hôtel Casa Cosy reserves the right, without notice or compensation, to temporarily or permanently close the website www.casacosy.fr or the online booking space.

8. Hôtel Casa Cosy shall not be liable for any damages of any kind that may result from these changes and/or temporary unavailability or permanent closure of all or part of the website or associated services, such as the online booking space.

Article 10: Evolution/Modification of General Terms of Sale via Internet

These general terms of sale via the internet may be modified and/or supplemented by Hôtel Casa Cosy at any time. In this case, the new version of the general terms of sale via the internet will be posted online by Hôtel Casa Cosy. Once posted online, the new version of the general terms of sale via the internet will automatically apply to all customers.

Article 11 – Telephone Solicitation

You have the option to register for free on a telephone solicitation opposition list BLOCTEL in order not to be solicited by phone by a professional with whom you have no current contractual relationship, in accordance with law n°2014-344 of March 17, 2014 on consumer rights.

Every consumer has the possibility to register for free on this list on the website www.bloctel.gouv.fr.